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Give your feedback for Birmingham or other airport car parks

car park customer service airport transfers car park facilities value for money customer comments
CPS Meet & Greet Used before at Heathrow ,excellent all round service slightly slower than Heathrow but they dont have their own parking bay or desk here,you wait admittedly not long, for their agent to find you . - g roberts 2007-05-31
APH Birmingham We are most impressed with the service offered and will definitely be recommending it to friends. - Janice and David Owen. 2007-05-23
NCP Birmingham Airport Phoned booking. No problem. Did not receive e-mail confirmation as promised and therefore no receipt for expenses.Everything else went well particularly when leaving and quoting reservation number.

Only concern was that the lighting came on as I was leaving before which I had to find my car in the dark. I would use again because of close proximity to Terminal 1. - Keith Pike 2007-04-21
Airparks Have just used APH when we flew to Cyprus 2 weeks ago and can only say how impressed we were with the service we received. Having used airparks at other airports never have we had our bags taken on to the bus for us and have a drive wait for us at Birmingham when we were last to reach the bus. The reception staff were extremely courteous even at 6.30 in the morning and the driver friendly and helpful. We will certainly be using them again in the near future. Many thanks - Linda Hall 2007-04-13
Airparks This is the second time we have used Airparks at Birmingham. The site is easy to find if you follow the signs. On both our visits we have been met by a friendly receptionist. Our wait for a transfer to the airport was about 10 minutes on each occasion and the same on the return. Once at the car park your car keys are returned within seconds. Will definitely use it again. - C Fenwick 2007-04-08
Airparks Dear Sir,

We had the misfortune to use Airparks at Birmingham airport last week. The flight from Lyon BA1933 was on time and the baggage collection and customs clearance was swift and efficient. Unfortunately it was then that we had to wait for the courtesy bus to take us to the car, at Mackadown Lane, for our journey home.

When we arrived at the bus stop in the airport the queue was considerable. After 30 minutes a bus did arrive but could not accommodate the number of passengers at the stop. We were at that point expecting another bus but were kept waiting at further 45 minutes before the arrival of the next bus. It appears that there are just 2 buses on this route which I am sure you will agree is totally inadequate at busy times.

Do you believe that you operate a good service and if so how do you justify this?



I will be please to receive your comments
- Lawrence Steingold 2007-01-18
Airparks We used the facility in December. The Receptionist was good and welcoming. The other staff we met were rather unfriendly and looked thoroughly miserable. The coach departs every 30 minutes - I consider that a long time between departures. Passengers were told to wear seatbelts. The irony of this is that 8 or 9 travellers were standing throughout the journey.

It is not the easiest place to find.

I arranged for them to meet and greet on our return leg to avoid another miserable journey.

I will try to avoid using them again. - Jean Bunn 2007-01-16
Airparks We got a very good price with cashback via Quidco for a trip at Christmas. The only problem was finding the place in the fog. After that, eveything went smoothly. They have a good secure system for checking your car in and out. The transfer buses go every 30 minutes or so - Birmingham airport isn't that big so it's easy to get to the pickup/dropoff point. - Lars Nielsen 2006-12-29
APH Birmingham We are in the process of moving to County Sligo and having flown in and out of Birmingham numerous times in the last 18 months. APH have always provided an excellent service. - Marie 2006-11-07
Airparks Car parking facilities are good and the tranfers are good but there is one significant problem with this parking facilility.. namely the tranfer frequency. I had a wait of 25 minutes to the airport and was told that if I wanted to go sooner I would be charged £20 extra. Likewise on return, the wait was just as long for a 15mn transfer. You may get lucky with your timing but if not its a pain to be waiting so long! - jon wilton 2006-10-19
NCP Birmingham Airport they was very good and helpful and the car was ready for us when we got back - halford 2006-09-17
Airparks be warned if your car is damaged at this site garrets green bimingham they will not pay for any damage caused unless you can proove they caused the damage - k gordon 2006-08-05
APH Birmingham have used this service 6 times when i go to Egypt twice a year.
i have nothing but praise for the staff and the service. - Glenise Phillips 2006-06-28
APH Birmingham We found the service efficient and will use it again in the future
- Newman 2006-06-08
APH Birmingham This was the 4th/5th time we have used the Birmingham Airparks and never had a problem before, but this time from getting from the car park to actually leaving for the airport was over 40 minutes which left us running a bit later than planned and on the return journey we had to sit and wait until the coach was full before we left for thye car park. I think you are a victim of your own success. When you use to have smaller mini buses they use to leave immediately that the passengers got on board, but things were noticably slower this time. -  2006-05-08
Airparks We had only a short wait for the bus to go to the airport and a 5 mins wait on the return, Exceelnt - Harvey 2006-04-07
CPS Meet & Greet Since we discovered this service we use it on a regular basis - it really saves time and we've never been kept waiting. The staff who meet you are very friendly and courteous, and if you want your car valeted while you are on holiday they offer that service too. - J B 2006-03-10
Airparks Far too long a wait at airport for coach transfer back to car park, then we were squeezed in with more passengers than the maximumstated on the notice - not an especially safe or desirable practice! Very disappointing. -  2006-03-08
APH Birmingham Although this is cheaper than most, the transfer time of 30mins is inaccurate. As the car park is some way from the airport on the M42 anything can happen.I waited nearly 1 hour for collection. The staff should inform you better when you ring up.
Will not be using them again - you get what you pay for!! -  2006-02-21
APH Birmingham Had to wait car park for 30 mins before bus took us to airport. On return waited for over 45mins from phone call for bus. When it arrived bus was overloaded and could not get all waitinh passengers in. As for help with loading luggage, it simply does not exists - A Evans 2006-02-19
CPS Meet & Greet they advertise meet and greet but in fact they dont.
also telephone line full of adverts and kept waiting - andy 2006-02-09
Airparks we were twelve hours late on return the bus was there waiting for us as soon as wewere all on we were taken straight to the car parking not waiting to fill the bus up this what i call service keep up the good work. i will be booking soon for my next holiday. thank you all - mr i stevenson 2006-02-07
Airparks first time we used airparks the transfers were first class staff was very polite and helpfull very read a few reviews and was unsure to use but id like to assure everyone who reads this it was first class from start of holiday and when we got back bus was waiting to take us back many thanks for a great service - kevin rhondda 2006-01-24
Airparks no hassle -  2006-01-22
APH Birmingham I have used this car park three times. It is very easy and quick to get to from the M1.
I have just booked again. - John 2006-01-20

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