Online Essentials

FHR Terms & Conditions

1. Prices

All prices are for pre-booking and include VAT and service charges. Hotel prices are given in GB£s per room per night and parking in GB£s per vehicle per whole or part day.

2. Services

All services are subject to availability

3. Cancellation and Refunds

Notice Period & Cancellation Charge

Hotel Bookings:

Less than 24 Hours Notice - Full Cost – No Refund

More than 24 Hours Notice - £10 per room per night – balance refunded

Amendment admin. fee of £10 per room per night where amendments cause a reduction in the original number of rooms or nights booked.

Parking Bookings

Less than 24 Hours Notice - Full Cost – No Refund

More than 24 Hours Notice - £10 per vehicle – balance refunded

Amendment admin. fee of £10 per car where amendments cause a reduction in the original number of cars or days booked.

Airport Lounge Bookings:

Less than 24 Hours Notice - Full Cost – No Refund

More than 24 Hours Notice - £10 per reservation– balance refunded

Amendment admin. fee of £10 per reservation where amendments cause a reduction in the original number of lounge tickets booked.

4. Hotel

4.1 Directions

Please make sure that you have directions to your hotel. FHR will endeavour to ensure that your confirmation voucher is emailed to the address you specify on the booking form. If for any reason your confirmation voucher has not been received you must contact us immediately as no refund is available for no shows or if cancellation is received less than 24 hours before you are due to arrive at the hotel.

4.2 Transfers to and from the airport:

Transfers times are different at each hotel. Please check hotel description for details. All transfers are subject to availability on the day.

4.3 FHR Star Ratings

All hotel star ratings in all FHR literature and on our web site are FHR’s own ratings.

4.4 Facilities

All hotel rooms: have a private bath/shower room, (not all some guest houses have en-suite facilities), a colour TV and tea/coffee making facilities.

4.5 Meals

Unless specified meals are not included and all extras must be paid direct to supplier. If breakfast is included, please check the earliest time it is available. If breakfast is not taken where included there will be no refund

4.6 Leisure Facilities

There may be charges for leisure facilities and admission may be restricted for children.

4.7 Hotels Including Holiday Parking

Parking is always at the vehicle owner’s risk. Hotels’ own car parks are unsecured unless otherwise stated. Where a hotel with parking package uses a secured car park, cars are parked subject to the conditions and insurance arrangements of the individual car park. In these cases, you will often park for the night of your stay in the hotels’ own car park, which is unlikely to be secured. Car parking arrangements vary from hotel to hotel. Please make sure you know exactly what your arrangements are before you travel. Where parking is offered as and 8, 15 or 21 day option, the full number of days does not have to be used, but there is no reduction in price if it is not. If you leave your car for longer than the duration included, you are likely to be charged locally by the hotel or car park for the extra days. Car Keys: In the interests of efficient operation you must be prepared to leave your car keys with the hotel or car park if requested to do so.

4.8 Cancellation

No refund is made for cancellation of hotel bookings within 24 Hours of the stay. An administration fee of £10 per room per night applies to all other hotel cancellations.

5. Secured Airport Parking

5.1 Directions

Please make sure that you have directions to your car park. FHR will endeavour to ensure that your confirmation voucher is emailed to the address you specify on the booking form. If for any reason your confirmation voucher has not been received you must contact us immediately as no refund is available for no shows or if cancellation is received less than 24 hours before you are due to arrive at the car park.

5.2 Transfers

24 Hour transfers to and from the airport are included.

5.3 Minimum Stays

A minimum stay applies at some car parks. Should you wish to stay for fewer days, you can, but the cost of the minimum duration is payable.

5.4 Car Keys

In the interests of efficient operation you must be prepared to leave your car keys with the car park.

5.5 Insurance

All parking is subject to the terms and conditions of the individual car park.

5.6 Cancellation

No refund is made for cancellation of parking within 24 Hours of the booked arrival time. An administration fee of £10 per vehicle applies to all other parking cancellations.

6. Airport Lounges

6.2 Children
Where permitted, children must be accompanied by an adult to the bar areas at all times.

6.3 Dress Code A dress code for the lounge facilities is expected. Singlets, vests, casual shorts, are not acceptable.

6.4 Alcohol Due to regulatory restrictions, consumables are not to be taken from the lounge.
FHR would like to advise passengers it is illegal to travel on an aircraft under the influence of alcohol. FHR will not accept any responsibility for passengers who are refused travel due to being intoxicated.

6.5 Admittance
The lounges reserve the right to refuse admittance to unsuitably dressed passengers or any passenger who is under the influence of alcohol.

6.6 Flights
It is the responsibility of the passenger to ensure that he/she is at the aircraft boarding gate on time. FHR and their representatives cannot be held responsible for any flight missed or delayed by any passenger using the lounge.

6.7 Cancellation
No refund is made for cancellation of lounge invitations within 24 Hours of the booked arrival time. An administration fee of £10 per reservation applies to all other airport lounge cancellations.

8. Customer Service

FHR's Customer Service details are available from our Contact page.

Any queries relating to the processing of customer bookings or the services provided by our suppliers should be addressed to FHR.

In accordance with our customer services policy:

• FHR will endeavour to respond to all correspondence within five working days.
• Advise clients how long it will take to resolve the query
• Keep the customer informed throughout the process.

9. Telephone calls.

All telephone calls to FHR are charged at the standard BT National Rate or equivalent depending on your service provider

Telephone calls may be monitored.

Your statutory rights as a consumer are not affected